Scolah / Legal

Terms of Service

Effective 17 October 2026Version 1.2Scolah, Inc.

Please read these Terms of Service carefully before using any product operated by Scolah, Inc. By creating an account or using our services, you agree to be bound by these terms. If you do not agree, do not use our services.

1. About These Terms

These Terms of Service (“Terms”) are a legal agreement between you and Scolah, Inc. (“we”, “us”, “our”) and govern your access to and use of:

  • Scolah — the family platform for looking after the people a family cares for, such as children and older parents, including the mobile app and associated web services
  • Scolah Compass — the social protection and case management platform, including the web portal, caseworker app, and admin dashboard
  • Scolah Care — the elderly care visibility platform connecting families with care facilities
  • Scolah Compass Platform — the portal, agent and operator used to install and manage Scolah Compass and other software on servers the customer controls (see Section 9)
  • Any APIs, integrations, or other services we provide

References to “services” in these Terms cover all of the above. Where a term applies only to one product, it is labelled accordingly.

2. Eligibility

You must be at least 18 years old to create an account. By accepting these Terms, you confirm that:

  • You are at least 18 years of age, or are accessing the service as an authorised representative of an organisation
  • You have the legal capacity to enter into a binding agreement
  • You are not prohibited from using our services under the laws of your jurisdiction

If you are accessing Compass on behalf of an NGO, government agency, or other organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Accounts and Access

Registration. You must provide accurate, current, and complete information when creating an account. You are responsible for keeping your account information up to date.

Credentials. You are responsible for maintaining the confidentiality of your password and any multi-factor authentication credentials. Do not share your credentials with anyone. You are responsible for all activity that occurs under your account.

Account security. Notify us immediately at legal@scolah.com if you suspect unauthorised access to your account.

One account per person. Personal accounts may not be shared between multiple individuals. Compass agencies may create staff accounts for each authorised team member.

People you care for (Scolah app). Add a profile only for someone you care for and have the right to share information about. For a child, you must be their parent or legal guardian, or act with the permission of their parent or legal guardian. For an adult, such as an older parent, you must have their agreement or a legal authority to act for them.

4. Acceptable Use

You agree not to use our services to:

  • Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Impersonate any person or entity, or falsely represent your affiliation with a person or entity
  • Access or attempt to access any part of the services you are not authorised to use
  • Scrape, crawl, or systematically extract data from our services without prior written permission
  • Reverse engineer, decompile, or disassemble any part of our software
  • Interfere with or disrupt the integrity or performance of our services, servers, or networks
  • Circumvent or attempt to circumvent any security, access control, or rate-limiting measure
  • Use the services to facilitate any illegal activity, including but not limited to fraud, money laundering, or data theft
  • Share, sell, or sub-licence access to your account or our services without our written consent

Compass-specific restrictions. If you access Compass as an agency operator or caseworker, you additionally agree not to:

  • Register individuals as beneficiaries without a lawful basis to process their personal data under applicable law
  • Use beneficiary data for any purpose other than the administration of the programme for which they were enrolled
  • Share beneficiary records with unauthorised third parties
  • Use the AI features to make final eligibility or disbursement decisions without human review and oversight

Our Acceptable Use Policy forms part of these Terms and sets out these rules in more detail.

5. Intellectual Property

All content, software, trademarks, logos, and other materials made available through our services are the property of Scolah, Inc. or our licensors and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use our services for their intended purpose in accordance with these Terms. This licence does not permit you to copy, modify, distribute, sell, or create derivative works of any part of our services.

Your data remains yours. You grant us a limited licence to process your data solely to provide and improve the services as described in our Privacy Policy.

6. Fees and Fair Use (Scolah App)

Families. The Scolah app is free for family members, including parents, guardians and anyone else looking after a relative. There are no paid tiers, subscriptions or in-app purchases for families.

Schools. Schools and other institutions that connect to Scolah pay fees set out in their own agreement with us. Those fees are never charged to families through the app.

Fair use. To keep the service free and reliable, we apply reasonable usage limits, such as maximum file sizes and daily limits on creating goals and on AI-assisted features. The current limits are shown in the app and in our documentation. We may change them; a change will not remove your access to data you have already stored.

Future changes. If we ever introduce paid features for families, we will tell you in advance and will not charge you without your explicit agreement.

7. Compass — Operator Obligations

If your organisation deploys Compass to manage a social protection programme, you are the data controller for all beneficiary and applicant data you enter into the system. You agree to:

  • Establish and document a lawful basis for processing personal data (including special category data such as health information and national identification numbers) before registering any individual
  • Obtain any consent or authorisation required by applicable law, including from parents or guardians of minors
  • Ensure your caseworkers and staff are trained on data protection obligations and acceptable use of the platform
  • Maintain and honour a process for responding to data subject rights requests from beneficiaries
  • Notify us promptly at privacy@scolah.com if you become aware of a data breach involving beneficiary data processed through Compass
  • Not use Compass for any purpose that violates applicable human rights, child protection, or data protection law

Scolah, Inc. processes beneficiary data on your behalf as a data processor. Our obligations as processor are set out in our Data Processing Addendum (DPA).

8. Scolah Care — Facility Obligations

If your care facility uses Scolah Care to log resident care and communicate with families, you agree to:

  • Obtain appropriate consent or legal authority to create and maintain a digital profile for each resident, including from residents or their legal guardians where required by applicable health, privacy, or care regulation
  • Ensure that any health data, medication records, and advance directives entered into the platform are accurate and kept up to date
  • Manage family access permissions carefully — you are responsible for determining which family members may access a resident’s information and revoking access when a relationship or care arrangement ends
  • Not use the platform to store or share health information beyond what is necessary for the care and family communication purposes for which it was designed
  • Comply with any applicable health data protection, elder care, and duty-of-care regulations in your jurisdiction
  • Notify us promptly at privacy@scolah.com if you become aware of a data breach involving resident health data

Scolah Care is a communication and record-keeping tool. It does not constitute medical advice, clinical care management, or a replacement for a certified health information system. Scolah, Inc. is not liable for clinical decisions made on the basis of data entered into the platform.

9. Scolah Compass Platform

This section applies to organisations that use Scolah Compass Platform (“Platform”). It takes precedence over the rest of these Terms where the two conflict. An order form or signed agreement with us takes precedence over both.

9.1 How the Platform Works

The Platform has two parts:

  • The control plane — the portal, API, catalog and release registry, which Scolah operates.
  • Customer-hosted software — the Scolah agent, the Scolah operator (on Kubernetes), and the applications you install (“Installations”). All of these run on servers and clusters that you own, lease or otherwise control (“Your Infrastructure”).

The agent connects out from Your Infrastructure to the control plane. It receives desired state and signed software from the control plane, and reports back status, health and usage. Your Installations’ application data is stored on Your Infrastructure, not on Scolah’s. The exceptions, all of which you choose to enable, are listed under Data Residency.

9.2 Fees and Installation-Day Billing

  • Unit. Paid applications are billed per active installation-day. An Installation counts as active on a calendar day (UTC) if it spends any part of that day in the Deploying, Ready, Degraded or Upgrading state. Each such day is billed as one full day. Days are never split. A disaster-recovery standby Installation is billed at the standby rate in your order form.
  • Not billed. Days during which an Installation is only Pending, Suspended, Failed or being removed are not billed. Applications marked Free in the catalog are never billed.
  • Rates. The rate for each application and size (“SKU”) is set out in your order form or, if you have none, in the price list shown in the portal when you create the Installation. We may change list prices with at least 30 days’ written notice. A change applies only to installation-days after it takes effect.
  • Metering. Installation-days are calculated from the state changes the control plane records for each Installation. The usage figures in the portal’s Billing page are the basis of each invoice. If the agent cannot report, for example because Your Infrastructure is offline, the Installation’s last recorded state continues to apply until it changes. You must not interfere with usage reporting.
  • Invoicing and payment. We invoice monthly in arrears. Invoices are payable within 30 days of issue in the currency stated on the invoice, without set-off. Fees exclude taxes, which you will pay, other than taxes on our income.
  • Disputes. Notify us in good faith of a disputed amount within 30 days of the invoice date. You must pay the undisputed portion on time.
  • Late payment. If an undisputed invoice is more than 30 days overdue, we may suspend your organisation after giving 10 days’ written notice. During suspension the portal is read-only: you cannot create, upgrade or change Installations. Suspension does not stop, delete or alter Installations already running on Your Infrastructure.

9.3 Your Responsibilities for Your Infrastructure

You are responsible for:

  • Providing Your Infrastructure as described in the server requirements, and its operating system, patching, network, firewalls, physical security, power and capacity
  • Who has administrative access to Your Infrastructure. Anyone with root on a server, or cluster-admin on a cluster, can read the data and secrets of the Installations on it.
  • Configuring and checking backups for your Installations, including where they are stored and regularly testing that they can be restored
  • Domain names, DNS records and inbound network access you give to Installations
  • Deciding when to apply upgrades, including security upgrades we publish
  • Any credentials, external databases, identity providers or other services you connect to an Installation
  • The lawful basis for, and the content of, any personal data processed by your Installations. You are the controller of that data. It stays on Your Infrastructure unless you enable an integration that sends it elsewhere, as listed under Data Residency.

9.4 Scolah’s Responsibilities

We will:

  • Operate the control plane in line with our Service Level Agreement
  • Sign every bundle and release we publish, and never edit a published version
  • Test each catalog version we publish for installation and upgrade on our supported reference environments
  • Publish security fixes for Scolah’s own software, and tested bundles for upstream security releases, as described in the SLA
  • Process the limited personal data the control plane holds in line with our Data Processing Addendum

9.5 Customer-Hosted Software — Allocation of Risk

Because Installations run on Your Infrastructure and outside our control:

  • What Scolah can and cannot do on Your Infrastructure. Scolah has no remote shell, login, port-forward or inbound network path into Your Infrastructure. The agent carries out only the operations built into it: deploying signed bundles, and lifecycle and backup operations. Upgrades to a new version take effect only when you confirm them in the portal. To restore a broken deployment, Scolah staff may re-apply the version an Installation already runs; this never changes the version. These capabilities are described in our Trust Centre.
  • No liability for Your Infrastructure. We are not responsible for loss, corruption, unavailability or disclosure of data stored on Your Infrastructure. We are also not responsible for downtime of Installations, to the extent caused by Your Infrastructure, your configuration or actions, your failure to apply a published update, your backups, or anyone with administrative access to Your Infrastructure.
  • Our software’s defects. If a defect in the agent, the operator or a bundle we published causes an Installation to fail, our obligation is to use reasonable efforts to provide a fix or workaround. Any liability is subject to Section 14.
  • Data loss. You acknowledge that we cannot restore data that exists only on Your Infrastructure. Keeping backups you have tested is your primary protection against data loss.
  • Indemnity. You will defend and indemnify Scolah against third-party claims arising from data processed by your Installations, or from your breach of the Acceptable Use Policy or of a third-party software licence. The exception is to the extent a claim is caused by Scolah’s breach of these Terms.

9.6 Third-Party and Open-Source Software

The catalog includes software written and maintained by third parties, mostly under open-source licences (“Third-Party Software”).

  • Each item of Third-Party Software is licensed to you by its authors under its own licence, listed on our Open-Source Licences page. These Terms do not restrict any right that licence gives you.
  • We deliver Third-Party Software unmodified, apart from deployment configuration. We do not warrant it. It is provided “as is” under its licence, and the disclaimers in Section 13 apply to it as well.
  • Some components are source-available rather than open source (for example MongoDB under the SSPL, and Redis 7.4 or later). Their licences restrict certain uses, such as offering the software as a hosted service to third parties. You are responsible for complying with them.
  • If you modify AGPL-licensed software and make it available to users over a network, the obligation to offer the modified source is yours.
  • Our fees are for packaging, testing, signing, delivering and operating Third-Party Software through the Platform, and for the related support. They are not a licence fee for the Third-Party Software itself.
  • We may remove an application or version from the catalog, for example because upstream has ended support or a licence changes. We will give 90 days’ notice where we can. Removal from the catalog does not uninstall existing Installations.

9.7 Termination and Your Data

When your Platform subscription ends:

  • We stop billing, and the agent stops receiving instructions.
  • Installations already running on Your Infrastructure are not stopped or deleted by us. Your rights to keep running Third-Party Software come from its own licence. Your right to run Scolah’s proprietary software (including the Scolah Compass application) continues for 30 days so that you can export or migrate. After that you must stop using it unless we agree otherwise.
  • The portal stays readable for 30 days so you can retrieve configuration and invoices. After that we delete your organisation’s control-plane data as described in the DPA, except for records we must keep by law, such as invoices.

9.8 Liability Cap for the Platform

For Platform customers, Section 14 applies with these changes:

  • Our total aggregate liability arising from or relating to the Platform is limited to the fees paid and payable by you for the Platform in the 12 months before the event giving rise to the claim.
  • For claims arising from our breach of the Data Processing Addendum or of Section 9.4 in relation to personal data, that cap is two times those fees.
  • The USD 100 minimum in Section 14 does not apply to Platform customers.

10. AI Features

Our services include AI-powered features such as activity recognition, goal analysis, and risk assessment scoring (Compass). These features are provided for informational and operational support purposes only.

AI outputs are advisory, not authoritative. AI-generated suggestions, risk scores, and assessments must be reviewed and validated by a qualified human before being acted upon. Scolah, Inc. is not liable for any decision made in reliance on an AI output without human oversight.

How AI features are provided. In services hosted by Scolah, AI requests are handled by an AI service that Scolah operates, which generates the response using models Scolah hosts on its own infrastructure. Requests are not sent to a third-party model provider. A request contains what is needed to answer it. This can include personal data, for example an activity photo, a goal, or case and knowledge-base text. AI requests are not automatically anonymised. Scolah does not use this data to train models. The infrastructure provider that hosts the AI service is listed in our Privacy Policy and on our Subprocessors page.

Scolah Compass Platform. On customer-hosted installations, the AI module is off by default. When it is turned on, it defaults to a model gateway the customer runs on its own infrastructure, so AI requests do not pass through Scolah. Requests go to Scolah’s AI service only if the customer chooses the “Scolah-managed” provider. See Data Residency.

Your responsibilities. Include in AI requests only the personal data the task needs. Organisations that deploy Compass or Scolah Care decide whether AI features are enabled for their programme or facility, and are responsible for having a lawful basis for that processing.

11. Third-Party Services

Our services integrate with and depend on third-party providers for functions such as email and SMS delivery, push notifications, and cloud file storage, as well as optional payment processors that your organization may configure to enable online disbursement. We are not responsible for the availability, performance, or terms of these third-party services. Your use of third-party services accessed through ours may be subject to their own terms and privacy policies.

12. Service Availability

We aim to provide reliable, high-availability services but do not guarantee uninterrupted access. We may:

  • Temporarily suspend access for maintenance, upgrades, or emergency security measures
  • Modify or discontinue features with reasonable notice
  • Impose usage limits (such as API rate limits) to protect service integrity

We will make reasonable efforts to give advance notice of planned downtime.

13. Disclaimers

Our services are provided “as is” and “as available” without warranty of any kind. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the services will be error-free or uninterrupted, that defects will be corrected, that servers are free of viruses, or that results will be accurate or reliable.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Scolah, Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these Terms or your use of the services will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred US dollars (USD 100).

For Scolah Compass Platform customers, the cap in Section 9.8 applies in place of the cap above.

Nothing in these Terms limits our liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.

15. Termination

By you. You may close your account at any time from within the app settings. A 30-day grace period applies during which you may reactivate. After this period, your account data is permanently anonymised.

By us. We may suspend or terminate your access if we reasonably believe you have materially breached these Terms, if required to do so by law, or if you have not accessed the services for an extended period with reasonable prior notice. We will notify you unless doing so would compromise a security investigation or is prohibited by law.

Effect of termination. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and governing law — will survive.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the state and federal courts located in Delaware. This does not limit any mandatory right a consumer has to bring proceedings in their country of residence. Where a public or international organisation’s privileges and immunities prevent submission to courts, the parties will agree an alternative dispute-resolution mechanism in the order form.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via the platform or by email at least 14 days before the changes take effect. Your continued use of the services after the effective date constitutes acceptance. If you do not agree, you must stop using the services and close your account.

18. Contact

For questions about these Terms or to request a Data Processing Agreement: